The L.E.L Approach to…Customer Service


Customer Service

We at Luxton Engineering Limited understand that to achieve our objective of providing excellent customer service at all times we must listen to and hear what our clients demand and require.

We are committed to:

  • Providing excellent customer service at all times
  • Resolving all concerns raised by the client immediately and informally before the matter becomes the subject of a formal complaint
  • Having systems in place to log, acknowledge, process and respond to complaints
  • Monitoring and Measuring complaints made against the company and setting targets for on going improvement
  • Implementing a training program for its staff
  • Encouraging the adoption of similar principles by its suppliers.

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